Our Terms and Conditions were last updated on 3/24/26.
Please read them carefully before using Our Service.
By using the Site, you agree to be bound by these Terms and Conditions and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from LuminaryIQ.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
Age restrictions apply: LuminaryIQ does not permit those under 18 to use the Service. We do our best to restrict access to our sites, products and services to minors. Even if the content of our products and services is not of a shocking nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the business world.
Any subscriber who does not meet these criteria will immediately be deleted from our database as soon as this is brought to our attention. Likewise, any customer who does not meet these criteria will be reimbursed and a return of the product(s) concerned will be required.
Article 2: Placing Order
By placing an Order for Products through the Service, you warrant that you are legally capable of entering into binding contracts.
Article 3: Price
The prices are indicated in dollars, excluding the shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be the one stated at the time of the order.
If you wish to place an Order for Products available on the Service, You may be asked to supply certain information relevant to your order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.
Description of SMS Use Cases: By opting in or providing your mobile phone number to LuminaryIQ, you agree to receive automated text messages, including AI-powered conversational messages, regarding:
- Appointment reminders and confirmations
- Service updates and notifications
- Answers to your inquiries via AI-powered chat
- Follow-up communications regarding services you've requested
- Marketing promotions (only if you've specifically opted in for promotional messages)
AI-Powered Messaging: Our text messaging system uses artificial intelligence (AI) to provide real-time responses to your questions and requests. When you text our business number, you may be communicating with an automated AI system that can:
- Answer questions about our services
- Schedule appointments
- Provide service information
- Escalate complex requests to our human team when needed
All AI conversations are monitored for quality and accuracy. If at any time you prefer to speak with a human team member, simply request "human" or "speak to a person" in your message.
How Phone Numbers Are Collected: We collect your mobile phone number when you:
- Fill out a contact form on our website
- Call or text our business number
- Book an appointment online
- Request a quote or service information
- Opt-in to receive updates during a phone call
Your phone number is used solely for service-related communications and will not be sold or shared with third parties for marketing purposes (see Privacy Policy for details).
Opt-In Consent: By providing your mobile number and checking the SMS consent box (where applicable), or by initiating contact with our business via call or text, you expressly consent to receive automated text messages, including AI-generated responses. Consent is not a condition of purchase.
Opt-Out Instructions: You can cancel the SMS service at any time. Just text "STOP," "UNSUBSCRIBE," or "CANCEL" to our number. After you send the message "STOP," we will send you a final SMS message to confirm that you have been unsubscribed. You will no longer receive messages from us. To resume messages, text "START" or contact us directly.
Customer Support Contact: For help, reply "HELP" to any of our messages or contact our support team at support [at] luminaryiq [dot] com or call 646-397-0565.
Message & Data Rate Disclosure: Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your interaction with our services and can include multiple messages per conversation when engaging with AI systems.
Carrier Liability Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Delivery times may vary based on carrier network conditions.
Supported Carriers: This service is available on major carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Availability may vary by carrier.
Link to Privacy Policy: Our handling of your data is governed by our Privacy Policy: https://www.luminaryiq.com/privacy-policy.
Article 5: Payment
Payment is due immediately on the date of the order, including for pre-order products.
Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.
Article 6: Delivery
Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the address you enter and especially the postal code).
The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed according to your warranty.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.
LuminaryIQ
9110 N Loop 1604 W Ste 104 #2086
San Antonio, TX 78249
support [at] luminaryIQ [dot] com
©2026 LuminaryIQ. All rights reserved.